Assignment 3: Stakeholder User Study: Scenario Walk-thru & Interview
In this next assignment your team will collaborate on a series of user research activities. We will start the activities in class on Tuesday 4/12, but your team will need to schedule times to meet out of class to complete each part of the assignment. The analysis artifacts your team generates from this study will inform your design concepts and be included in the final presentation.
Part 1: User Study Session Planning & Recruitment (4/12)
Part 2: Conduct User Scenario Walk-thru & Interviews (4/12-17)
Part 3: Data Analysis & Insights Gathering (4/16-18)
Data analysis and insights due Tuesday (4/19) for in-class work session
Synthesis Presentations (7 mins) due Thursday (4/21) in-class
Team #1 -- HIGH SCHOOL STUDENTS (2)
Samiha, Yvonne, Christine, Leroy
Team #2 -- HIGH SCHOOL TEACHERS (2)
Cory, Aliya, Anya
Team #3 -- HIGH SCHOOL PARENTS (2)
Emily, Natalya, Edward
Team #4 -- HIGH SCHOOL STUDENTS (2)
Hugh, Anne, Maddie
Part 1: User Study Session Planning & Recruitment
In class on Tuesday (4/12), Jolene Zwyica from Opportunity Education Foundation will review materials (prototype user interface screens, persona profile pages) and the protocol for conducting a user scenario walk-thru to explore how three different prospective user groups (teachers, parents, youth) respond to the Next Generation Learning platform. In teams, you'll figure out your user study plan and refine a set of interview questions to better understand and probe for opportunities and ways for adults to meaningfully engage in and support youth learning in an online setting. Jolene and Soniya will provide email contacts and suggestions for how to recruit users for your study. Teams will need to recruit and schedule two user studies (see list for email introductions). Allow approx. 30 minutes to conduct each user study session. Each team must complete their assigned user studies (2) by Monday 18 April.
**Draft user study protocols and interviews questions are available as Google docs (right)
Part 2: NGL User Scenario Walk-thru & Interview Study
Paper prototypes provide a good way to gather potential user feedback on design concepts, understand mental models being activated, elicit value propositions, and gather impressions about the relevance and usefulness of site. Using an imagined scenario setup, users will interact with a paper version of the NGL user interface.
1. Select Team Roles:
3. Prepare Materials, Protocol Pilot with Teammates, Refine as Needed
4. Conduct Scenario Walk-thru, Interview & Survey
5. Write-up observation notes, upload data (audio, images, files)
- Paper Prototype Screenshots
- Protocol with study script, prompts and probe questions
- Survey form
- Camera to photograph user study set-up and participant (w/permission)
- Audio recording device w/charged batteries, or online video conference recording setup.
Part 3: Data Analysis & Insights Gathering
As a group review the audio, observation notes; listen for ideas, needs expressed, barriers to use, notable quotes. Capture these on sticky notes (better) or into a document and organize into themes or categories. Create a draft of User Insights board for the two people you interviewed (see examples). Bring these analysis artifacts to class Tuesday (4/19) for a class user study synthesis work session. We will compare your profiles to OEF personas.
Typically User Profile Insights Board Include:
User Study Protocol & Downloadable Materials
Fig. 1: Sample UI screen for the user scenario walkthough
Fig. 2: User Insight Boards, Persona & User Need Presentation Examples
Fig. 3: OEF Persona's for Key User Groups